@import url("https://fonts.bunny.net/css?family=manrope:400,500,600,700|outfit:600,700&display=swap");:root{--bg:#f5f9fa;--bg-accent:#e8f3f3;--surface:#ffffff;--text:#0f1c24;--muted:#5f7380;--line:#d7e4e7;--brand:#0d8f8c;--brand-hover:#0a6f6d;--brand-soft:#d4f0ef;--danger:#c62828;--radius:14px;--radius-sm:10px;--shadow:0 14px 40px rgba(15,28,36,0.07);--font:"Manrope","Segoe UI",sans-serif;--font-display:"Outfit","Manrope",sans-serif;--ease:cubic-bezier(0.22,1,0.36,1)}*{box-sizing:border-box}body,html{margin:0;padding:0;min-height:100%;font-family:var(--font);color:var(--text);background:radial-gradient(ellipse 70% 45% at 0 0,rgba(13,143,140,.14),transparent 55%),radial-gradient(ellipse 50% 40% at 100% 0,rgba(26,155,181,.1),transparent 50%),var(--bg);-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.shell{display:grid;grid-template-columns:260px 1fr;min-height:100vh}.brand{font-family:var(--font-display);font-size:1.25rem;font-weight:700;letter-spacing:-.04em;margin:0 0 1.25rem;padding:0 .5rem}.brand span{color:var(--brand)}.nav{padding:1.25rem .85rem 1.5rem;border-right:1px solid var(--line);background:rgba(255,255,255,.72);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);position:-webkit-sticky;position:sticky;top:0;height:100vh;display:flex;flex-direction:column;overflow:hidden}.nav-scroll{flex:1 1;overflow:auto;padding-right:.15rem}.nav-group{margin-bottom:.45rem}.nav-group-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;gap:.5rem;border:0;background:transparent;color:var(--text);font-weight:700;font-size:.72rem;letter-spacing:.06em;text-transform:uppercase;padding:.45rem .65rem;border-radius:var(--radius-sm);cursor:pointer}.nav-group-toggle.on{color:var(--brand-hover)}.nav-caret{color:var(--muted);font-size:.75rem}.nav-children{padding:.1rem 0 .35rem .35rem;border-left:2px solid var(--brand-soft);margin-left:.55rem}.nav-section{margin-bottom:.45rem}.nav-section:last-child{margin-bottom:0}.nav-section-label{margin:.35rem 0 .15rem;padding:0 .65rem;font-size:.68rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.nav-children a{display:block;padding:.45rem .65rem;margin-bottom:.15rem;color:var(--muted);border-radius:var(--radius-sm);font-weight:500;font-size:.92rem;transition:background .25s var(--ease),color .25s var(--ease)}.nav-children a.active,.nav-children a:hover{color:var(--brand-hover);background:var(--brand-soft)}.nav>.btn{flex-shrink:0}.content{padding:1.75rem 2rem 2.5rem;animation:rise .45s var(--ease) both;min-width:0}.subnav{gap:.65rem 1rem;margin:0 0 1.25rem;padding:.5rem .65rem;background:rgba(255,255,255,.65);border:1px solid var(--line);border-radius:var(--radius);align-items:flex-end}.subnav,.subnav-section{display:flex;flex-wrap:wrap}.subnav-section{gap:.35rem;align-items:center}.subnav-section-label{display:block;width:100%;margin:0 0 .15rem;font-size:.68rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.subnav a{padding:.45rem .75rem;border-radius:999px;color:var(--muted);font-size:.88rem;font-weight:600}.subnav a.active,.subnav a:hover{background:var(--brand-soft);color:var(--brand-hover)}.field-hint{margin:.35rem 0 0;font-size:.82rem;line-height:1.45;color:var(--muted)}.page-lead{margin:0 0 1.25rem;padding:.9rem 1rem;border-radius:var(--radius);border:1px solid var(--line);background:linear-gradient(135deg,rgba(13,143,140,.08),rgba(255,255,255,.9));color:var(--muted);font-size:.92rem;line-height:1.5}.page-lead strong{color:var(--text)}.page-title{margin:0 0 .35rem;font-size:1.75rem;font-weight:700;letter-spacing:-.04em}.page-sub{margin:0 0 1.5rem;color:var(--muted)}.card{padding:1.1rem}.card,.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.stat{padding:1.15rem 1.2rem;transition:transform .3s var(--ease)}.stat:hover{transform:translateY(-3px)}.stat-label{color:var(--muted);font-size:.85rem;font-weight:500}.stat-value{font-size:2.1rem;font-weight:700;letter-spacing:-.04em;margin-top:.35rem;color:var(--brand-hover)}.table{width:100%;border-collapse:collapse}.table td,.table th{text-align:left;padding:.8rem .55rem;border-bottom:1px solid var(--line);font-size:.95rem}.table th{color:var(--muted);font-size:.82rem;text-transform:uppercase;letter-spacing:.04em}.btn,.table th{font-weight:600}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.4rem;border:1px solid transparent;background:var(--brand);color:#fff;padding:.6rem 1.1rem;border-radius:999px;cursor:pointer;transition:background .25s var(--ease),transform .25s var(--ease)}.btn:hover{background:var(--brand-hover);transform:translateY(-1px)}.btn-ghost{background:transparent;color:var(--text);border-color:var(--line)}.btn-secondary{background:var(--surface,#fff);color:var(--brand);border-color:var(--brand)}.auth-bots-widget{min-height:10rem;margin:.5rem 0 1rem}.btn-danger{background:var(--danger)}.field{display:flex;flex-direction:column;gap:.35rem;margin-bottom:.9rem;min-width:0}.field label{font-size:.85rem;color:var(--muted);font-weight:500}.field input,.field select,.field textarea{width:100%;max-width:100%;min-width:0;box-sizing:border-box;border:1px solid var(--line);background:#fff;padding:.65rem .75rem;border-radius:var(--radius-sm);outline:none}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--brand)}.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:1rem}.auth-card{width:min(440px,100%);background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:2rem 1.75rem;box-shadow:var(--shadow);animation:rise .5s var(--ease) both}.auth-card h1{margin:0 0 .35rem;font-family:var(--font-display);font-size:1.7rem;letter-spacing:-.04em}.error{color:var(--danger)}.error,.ok{margin:.5rem 0 1rem;font-size:.9rem}.ok{color:#0a7a4a;font-weight:600}.toolbar{gap:.75rem;margin-bottom:1rem;flex-wrap:wrap}.filters-toggle-row,.toolbar{display:flex;align-items:center}.filters-toggle-row{gap:.5rem;margin-bottom:.75rem}.filters-icon-btn{position:relative;display:inline-flex;align-items:center;gap:.4rem;border:1px solid var(--line);background:var(--surface);color:var(--text);font-size:.85rem;font-weight:600;padding:.4rem .75rem .4rem .55rem;border-radius:999px;cursor:pointer}.filters-icon-btn.active{border-color:var(--brand);color:var(--brand-hover);background:var(--brand-soft)}.filters-icon-label{line-height:1}.filters-badge{position:absolute;top:-4px;right:-4px;min-width:16px;height:16px;padding:0 4px;border-radius:8px;font-size:.65rem;font-weight:700;line-height:16px;text-align:center}.filters-badge,.filters-done{background:var(--brand);color:#fff}.filters-done{border:none;font-size:.8rem;font-weight:600;padding:.35rem .75rem;border-radius:999px;cursor:pointer}.filters-panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:1rem 1.1rem .35rem;margin-bottom:1rem;box-shadow:var(--shadow)}.filters-panel-collapsible{margin-top:0}.filters-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));grid-gap:.5rem .75rem;gap:.5rem .75rem}.filters-grid .field{margin-bottom:.75rem}.list-pagination{justify-content:space-between;gap:.75rem;padding:.65rem 0;color:var(--muted);font-size:.9rem}.list-pagination,.list-pagination-controls{display:flex;flex-wrap:wrap;align-items:center}.list-pagination-controls{gap:.5rem}.list-pagination-size{display:inline-flex;align-items:center;gap:.4rem}.list-pagination-size select{border:1px solid var(--line);border-radius:var(--radius-sm);padding:.35rem .5rem;background:#fff}.list-pagination-page{min-width:3.5rem;text-align:center;font-weight:600;color:var(--text)}.search{flex:1 1;min-width:200px;border:1px solid var(--line);padding:.65rem .9rem;background:#fff;border-radius:999px}@keyframes rise{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.seller-dialog-backdrop{position:fixed;inset:0;z-index:1000;overflow-y:auto;overscroll-behavior:contain;padding:2rem 1rem 3rem;background:rgba(15,28,36,.45);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.seller-dialog{width:min(720px,100%);margin:0 auto;background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow);border:1px solid var(--line);animation:rise .25s var(--ease);min-width:0;overflow:visible}.seller-dialog-head{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:1rem 1.25rem;border-bottom:1px solid var(--line)}.seller-dialog-head h2{margin:0;font-family:var(--font-display);font-size:1.15rem;font-weight:700;letter-spacing:-.03em}.seller-dialog-close{flex-shrink:0}.seller-dialog-body{padding:1.25rem}.seller-dialog--map{width:min(1100px,100%);height:min(90vh,900px);display:flex;flex-direction:column;overflow:hidden}.seller-dialog-body--map{padding:0;flex:1 1;min-height:0}.seller-dialog-foot{display:flex;justify-content:flex-end;gap:.5rem;padding:.85rem 1.25rem;border-top:1px solid var(--line)}.polygon-map-overlay{position:fixed;inset:0;z-index:2000;display:flex;align-items:stretch;justify-content:stretch;background:rgba(15,28,36,.55);padding:0}.polygon-map-overlay-panel{display:flex;flex-direction:column;width:100%;height:100%;background:var(--surface);overflow:hidden}.polygon-map-overlay-body{flex:1 1;min-height:0;position:relative}.polygon-map-wrap{position:relative;height:100%;min-height:0}.polygon-map-canvas,.polygon-map-wrap .leaflet-container{height:100%;width:100%}.polygon-map-wrap .leaflet-marker-icon{cursor:-webkit-grab!important;cursor:grab!important}.polygon-map-wrap .leaflet-dragging .leaflet-marker-icon,.polygon-map-wrap .leaflet-marker-dragging{cursor:-webkit-grabbing!important;cursor:grabbing!important}.polygon-map-hint{position:absolute;top:10px;left:10px;z-index:1000;max-width:300px;padding:.75rem 1rem;background:rgba(255,255,255,.95);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);font-size:.8rem;line-height:1.45;pointer-events:none}.dialog-tabs{display:flex;gap:.25rem;margin:-.25rem 0 1rem;padding-bottom:.75rem;border-bottom:1px solid var(--line)}.dialog-tab{border:none;background:transparent;color:var(--muted);padding:.45rem .9rem;border-radius:999px;cursor:pointer;font-weight:600;font-size:.9rem}.dialog-tab:hover{color:var(--text);background:var(--bg-accent)}.dialog-tab.is-active{color:var(--brand);background:var(--brand-soft)}.path-chain{display:flex;flex-wrap:wrap;align-items:center;gap:.35rem;margin:.75rem 0}.path-node{display:inline-flex;flex-direction:column;gap:.1rem;padding:.4rem .65rem;border-radius:var(--radius-sm);background:var(--brand-soft);border:1px solid rgba(13,143,140,.25);font-size:.8rem;line-height:1.2}.path-node strong{font-size:.72rem;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.02em}.path-arrow{color:var(--muted);font-weight:700;-webkit-user-select:none;-moz-user-select:none;user-select:none}.path-meta{display:flex;flex-wrap:wrap;gap:.75rem 1.25rem;margin:.5rem 0 0;font-size:.9rem}.path-meta span strong{color:var(--brand)}.routes-toolbar{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center;justify-content:space-between;margin-bottom:.75rem}.kind-pill{display:inline-block;padding:.15rem .5rem;border-radius:999px;font-size:.75rem;font-weight:600}.kind-pill.permanent{background:var(--bg-accent);color:var(--muted)}.kind-pill.oneshot{background:#fff3e0;color:#e65100}.kind-pill.off{opacity:.55}.price-summary-row{padding:.55rem 0;border-bottom:1px solid var(--line)}.price-summary-row:last-child{border-bottom:none}.price-summary-row strong{display:inline-block;min-width:2.5rem;margin-right:.5rem}.warn{color:#9a5b00;background:#fff4e0;border:1px solid #f0d7a8;border-radius:var(--radius-sm);padding:.55rem .75rem;font-size:.9rem;margin:.5rem 0 .75rem}.cat-card{margin-bottom:1.15rem}.cat-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;flex-wrap:wrap;margin-bottom:.85rem}.cat-card-title{margin:0 0 .45rem;font-size:1.2rem;font-family:var(--font-display);letter-spacing:-.03em}.cat-status-row{display:flex;flex-wrap:wrap;gap:.35rem}.cat-pill{display:inline-flex;align-items:center;padding:.2rem .55rem;border-radius:999px;font-size:.78rem;font-weight:600;color:var(--muted);background:var(--bg);border:1px solid var(--line)}.cat-pill.on{color:var(--brand-hover);background:var(--brand-soft);border-color:transparent}.cat-tabs{display:flex;flex-wrap:wrap;gap:.35rem;margin-bottom:.85rem;padding:.25rem;background:var(--bg);border-radius:var(--radius-sm)}.cat-tab{border:none;background:transparent;color:var(--muted);padding:.5rem .85rem;border-radius:8px;font-weight:600;cursor:pointer;transition:background .2s var(--ease),color .2s var(--ease)}.cat-tab:hover{color:var(--text)}.cat-tab.active{background:var(--surface);color:var(--brand-hover);box-shadow:0 1px 4px rgba(15,28,36,.08)}.cat-panel{padding-top:.15rem}.cat-help{margin:0 0 .85rem;font-size:.9rem}.cat-switch{display:flex;align-items:center;gap:.55rem;font-weight:600;margin-bottom:.85rem;cursor:pointer}.cat-block{margin-bottom:.95rem}.cat-block-label{font-size:.82rem;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:.4rem}.chip-row{display:flex;flex-wrap:wrap;gap:.4rem}.chip-btn{display:inline-flex;align-items:center;gap:.35rem;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:999px;padding:.4rem .75rem;cursor:pointer;font-weight:500;transition:background .2s var(--ease),border-color .2s var(--ease),color .2s var(--ease)}.chip-btn code{font-size:.75rem;color:var(--muted)}.chip-btn:hover{border-color:var(--brand)}.chip-btn.selected{background:var(--brand-soft);border-color:transparent}.chip-btn.selected,.chip-btn.selected code{color:var(--brand-hover)}.cat-field-list{list-style:none;margin:0 0 .85rem;padding:0}.cat-field-row{display:flex;align-items:center;justify-content:space-between;gap:.75rem;flex-wrap:wrap;padding:.55rem .65rem;border:1px solid var(--line);border-radius:var(--radius-sm);margin-bottom:.4rem;background:var(--bg)}.cat-field-main{display:flex;align-items:baseline;gap:.5rem;flex-wrap:wrap}.cat-field-main code{color:var(--muted);font-size:.82rem}.cat-field-actions{display:flex;flex-wrap:wrap;gap:.3rem}.cat-inline-form{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center}.cat-inline-form input{min-width:10rem;padding:.5rem .7rem;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface)}@media (max-width:860px){.shell{grid-template-columns:1fr}.nav{position:static;height:auto;border-right:none;border-bottom:1px solid var(--line);display:flex;flex-wrap:wrap;gap:.25rem;align-items:center}.brand{width:100%;margin-bottom:.5rem}}.muted{color:var(--muted);font-size:.9rem}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.82rem;word-break:break-all}.btn:disabled,.btn[disabled]{opacity:.45;cursor:not-allowed;transform:none}.desk-shell{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.desk-nav{padding:1.25rem .9rem 1.35rem;border-right:1px solid var(--line);background:rgba(255,255,255,.78);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);position:-webkit-sticky;position:sticky;top:0;height:100vh;gap:.85rem}.desk-brand,.desk-nav{display:flex;flex-direction:column}.desk-brand{gap:.1rem;padding:.15rem .45rem .35rem}.desk-brand-mark{font-family:var(--font-display);font-size:1.35rem;font-weight:700;letter-spacing:-.045em;color:var(--brand)}.desk-brand-sub{font-size:.72rem;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}.desk-nav-links{display:flex;flex-direction:column;gap:.2rem}.desk-nav-links a{display:block;padding:.55rem .7rem;border-radius:var(--radius-sm);color:var(--muted);font-weight:600;transition:background .25s var(--ease),color .25s var(--ease)}.desk-nav-links a.active,.desk-nav-links a:hover{color:var(--brand-hover);background:var(--brand-soft)}.desk-nav-meta{display:flex;flex-wrap:wrap;gap:.4rem;padding:0 .2rem}.desk-logout{margin-top:auto}.desk-main{padding:1.5rem 1.75rem 2.25rem;min-width:0;animation:rise .45s var(--ease) both}.demo-banner{margin:0 0 1rem;padding:.7rem .95rem;border-radius:var(--radius-sm);border:1px solid #f0d7a8;background:linear-gradient(135deg,#fff8eb,#fff);color:#9a5b00;font-size:.9rem;font-weight:600}.live-pill{display:inline-flex;align-items:center;gap:.35rem;padding:.28rem .65rem;border-radius:999px;font-size:.72rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;border:1px solid var(--line);background:var(--bg);color:var(--muted)}.live-dot{width:.45rem;height:.45rem;border-radius:50%;background:currentColor}.live-online{color:#0a7a4a;background:#e6f6ee;border-color:transparent}.live-online .live-dot{box-shadow:0 0 0 3px rgba(10,122,74,.18);animation:pulse-live 1.6s var(--ease) infinite}.live-polling{color:#9a5b00;background:#fff4e0;border-color:transparent}.live-offline{color:var(--danger);background:#fdecea;border-color:transparent}@keyframes pulse-live{0%,to{opacity:1}50%{opacity:.45}}.role-badge{display:inline-flex;align-items:center;padding:.28rem .6rem;border-radius:999px;font-size:.72rem;font-weight:700;letter-spacing:.03em;text-transform:uppercase;background:var(--brand-soft);color:var(--brand-hover)}.role-support_viewer{background:#fff4e0;color:#9a5b00}.badge{display:inline-flex;align-items:center;justify-content:center;padding:.2rem .55rem;border-radius:999px;font-size:.72rem;font-weight:700;letter-spacing:.02em;white-space:nowrap;background:var(--bg);color:var(--muted);border:1px solid var(--line)}.status-new{background:#e3f2fd;color:#1565c0;border-color:transparent}.status-open{background:var(--brand-soft);color:var(--brand-hover);border-color:transparent}.status-pending_customer{background:#fff4e0;color:#e65100;border-color:transparent}.status-pending_internal{background:#e8eef2;color:#3d5a6c;border-color:transparent}.status-resolved{background:#e6f6ee;color:#0a7a4a;border-color:transparent}.priority-low,.status-cancelled,.status-closed{background:var(--bg);color:var(--muted)}.priority-normal{background:var(--brand-soft);color:var(--brand-hover);border-color:transparent}.priority-high{background:#fff4e0;color:#e65100;border-color:transparent}.priority-urgent{background:#fdecea;color:var(--danger);border-color:transparent}.sla-badge{display:inline-flex;align-items:center;justify-content:center;min-width:4.5rem;padding:.2rem .5rem;border-radius:999px;font-size:.72rem;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;background:var(--bg);color:var(--muted)}.sla-ok{background:#e6f6ee;color:#0a7a4a}.sla-soon{background:#fff4e0;color:#9a5b00}.sla-overdue{background:#fdecea;color:var(--danger)}.sla-none{color:var(--muted);background:transparent}.inbox-head{margin-bottom:.85rem}.filter-tabs{display:flex;flex-wrap:wrap;gap:.4rem;margin:0 0 .85rem;padding:.35rem;background:rgba(255,255,255,.7);border:1px solid var(--line);border-radius:var(--radius)}.filter-tab{display:inline-flex;align-items:center;gap:.4rem;border:none;background:transparent;color:var(--muted);padding:.5rem .85rem;border-radius:999px;font-weight:600;font-size:.9rem;cursor:pointer;transition:background .2s var(--ease),color .2s var(--ease)}.filter-tab:hover{color:var(--text);background:var(--bg-accent)}.filter-tab.on{color:var(--brand-hover);background:var(--brand-soft)}.filter-count{min-width:1.35rem;padding:.05rem .4rem;border-radius:999px;background:rgba(15,28,36,.08);font-size:.72rem;font-weight:700;text-align:center}.filter-tab.on .filter-count{background:rgba(13,143,140,.2)}.status-chips{display:flex;flex-wrap:wrap;gap:.35rem;margin:0 0 .9rem}.queue-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.queue-list{list-style:none;margin:0;padding:0}.queue-row{width:100%;display:grid;grid-template-columns:8.5rem minmax(10rem,1.6fr) auto auto 6.5rem 6.5rem;grid-gap:.65rem;gap:.65rem;align-items:center;padding:.85rem 1rem;border:0;border-bottom:1px solid var(--line);background:transparent;text-align:left;cursor:pointer;color:inherit;transition:background .2s var(--ease)}.queue-row:focus-visible,.queue-row:hover{background:linear-gradient(90deg,rgba(13,143,140,.08),transparent 70%);outline:none}.queue-list li:last-child .queue-row{border-bottom:none}.queue-num{font-family:var(--font-display);font-weight:700;font-size:.88rem;letter-spacing:-.02em;color:var(--brand-hover)}.queue-main{display:flex;flex-direction:column;gap:.15rem;min-width:0}.queue-subject{font-weight:600}.queue-client,.queue-subject{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-client{color:var(--muted);font-size:.82rem}.queue-updated{color:var(--muted);font-size:.8rem;text-align:right;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.queue-empty,.queue-empty-state{padding:2.5rem 1.5rem;text-align:center}.queue-empty-title{margin:0 0 .35rem;font-family:var(--font-display);font-size:1.25rem;font-weight:700;letter-spacing:-.03em}.back-link{display:inline-flex;margin-bottom:.65rem;color:var(--muted);font-weight:600;font-size:.9rem}.back-link:hover{color:var(--brand-hover)}.ticket-top{margin-bottom:.85rem}.ticket-title{display:flex;flex-wrap:wrap;align-items:baseline;gap:.55rem .85rem;margin-bottom:.45rem}.ticket-number{font-family:var(--font-display);color:var(--brand)}.ticket-subject{font-size:1.15rem;font-weight:600}.ticket-top-badges{display:flex;flex-wrap:wrap;gap:.35rem}.ticket-split{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(280px,.85fr);grid-gap:1rem;gap:1rem;align-items:start;min-height:calc(100vh - 10rem)}.ticket-thread-col{display:flex;flex-direction:column;min-height:28rem;height:calc(100vh - 11rem);background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.thread{flex:1 1;overflow-y:auto;padding:1rem 1.1rem;display:flex;flex-direction:column;gap:.65rem;background:radial-gradient(ellipse 50% 30% at 0 0,rgba(13,143,140,.06),transparent 60%),var(--bg)}.bubble{max-width:min(36rem,92%);padding:.7rem .85rem;border-radius:14px;border:1px solid transparent;animation:rise .3s var(--ease) both}.bubble-meta{display:flex;justify-content:space-between;gap:.75rem;margin-bottom:.3rem;font-size:.72rem;font-weight:700;letter-spacing:.02em;text-transform:uppercase;color:var(--muted)}.bubble-body{white-space:pre-wrap;word-break:break-word;line-height:1.45;font-size:.95rem}.bubble-customer{align-self:flex-start;background:#fff;border-color:var(--line);border-bottom-left-radius:4px}.bubble-agent{align-self:flex-end;background:var(--brand-soft);border-bottom-right-radius:4px;color:var(--text)}.bubble-internal{align-self:center;max-width:min(40rem,96%);background:#fff8eb;border:1px dashed #f0d7a8;color:#6b4a12}.bubble-system{align-self:center;background:transparent;border:none;color:var(--muted);font-size:.85rem;text-align:center;padding:.35rem}.composer{border-top:1px solid var(--line);padding:.85rem 1rem 1rem;background:var(--surface)}.composer .field{margin-bottom:.55rem}.composer-bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:.65rem}.composer-toggle{display:inline-flex;align-items:center;gap:.45rem;font-size:.88rem;font-weight:600;color:var(--muted);cursor:pointer}.ticket-side{display:flex;flex-direction:column;gap:.75rem}.side-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:.95rem 1rem;box-shadow:0 8px 24px rgba(15,28,36,.04)}.side-title{margin:0 0 .65rem;font-family:var(--font-display);font-size:.95rem;font-weight:700;letter-spacing:-.02em}.side-subtitle{margin:.65rem 0 .4rem;font-size:.78rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.side-dl{margin:0;display:flex;flex-direction:column;gap:.45rem}.side-dl>div{display:grid;grid-template-columns:7.5rem 1fr;grid-gap:.4rem;gap:.4rem;font-size:.88rem}.side-dl dt{color:var(--muted);font-weight:600}.side-dl dd{margin:0;word-break:break-word}.side-actions{display:flex;flex-wrap:wrap;gap:.4rem}.assign-row{display:grid;grid-template-columns:1fr auto;grid-gap:.4rem;gap:.4rem}.assign-row select{width:100%;border:1px solid var(--line);background:#fff;padding:.55rem .65rem;border-radius:var(--radius-sm)}.side-stat{margin:0;font-size:.9rem;color:var(--muted)}.side-stat strong{color:var(--text)}.order-list{list-style:none;margin:0;padding:0}.order-list li{display:flex;align-items:flex-start;justify-content:space-between;gap:.65rem;padding:.65rem 0;border-bottom:1px solid var(--line);font-size:.82rem}.order-list li:last-child{border-bottom:none}.order-list li.is-linked{background:var(--brand-soft);margin:0 -.55rem;padding-left:.55rem;padding-right:.55rem;border-radius:var(--radius-sm)}.order-list-main{min-width:0;flex:1 1;display:flex;flex-direction:column;gap:.2rem}.order-list-top{display:flex;flex-wrap:wrap;align-items:center;gap:.4rem}.order-chip{font-size:.72rem;font-weight:600;color:var(--brand-hover);background:rgba(255,255,255,.7);border-radius:999px;padding:.1rem .45rem}.order-list-status{font-weight:600;color:var(--text)}.order-list-meta{display:flex;flex-wrap:wrap;gap:.55rem;color:var(--muted)}.order-list-dest,.order-list-pay{line-height:1.35}.order-open-btn{flex-shrink:0;padding:.35rem .65rem;font-size:.8rem}.linkish{border:0;background:transparent;padding:0;color:var(--brand-hover);cursor:pointer;text-align:left;text-decoration:underline;text-underline-offset:2px}.linkish:disabled{opacity:.6;cursor:default}.order-view-grid{display:grid;grid-gap:1rem;gap:1rem}.order-view-block h3{margin:0 0 .4rem;font-family:var(--font-display);font-size:.95rem;letter-spacing:-.02em}.order-view-block p{margin:.2rem 0}.order-view-items{list-style:none;margin:0;padding:0}.order-view-items li{display:flex;justify-content:space-between;gap:.75rem;padding:.35rem 0;border-bottom:1px solid var(--line);font-size:.88rem}.order-view-items li:last-child{border-bottom:none}.seller-dialog--wide{width:min(720px,calc(100vw - 2rem))}.events-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;border:0;background:transparent;padding:0;margin:0;font-family:var(--font-display);font-size:.95rem;font-weight:700;letter-spacing:-.02em;color:var(--text);cursor:pointer}.events-timeline{list-style:none;margin:.75rem 0 0;border-left:2px solid var(--brand-soft);padding:0 0 0 .75rem}.events-timeline li{display:flex;flex-direction:column;gap:.1rem;margin-bottom:.65rem;font-size:.82rem}.events-timeline time{color:var(--muted);font-size:.75rem}@media (max-width:1100px){.ticket-split{grid-template-columns:1fr}.ticket-thread-col{height:auto;min-height:24rem}.thread{max-height:50vh}}@media (max-width:960px){.queue-row{grid-template-columns:1fr 1fr;grid-template-areas:"num updated" "main main" "status priority" "sla sla"}.queue-num{grid-area:num}.queue-main{grid-area:main}.queue-updated{grid-area:updated;text-align:right}}@media (max-width:860px){.desk-shell{grid-template-columns:1fr}.desk-nav{position:static;height:auto;border-right:none;border-bottom:1px solid var(--line)}.desk-logout{margin-top:0}}